Last updated: 10 June 2026
This Privacy Policy explains how Ravello (“Ravello”, “we”, “us”, “our”) collects, uses, and protects your personal information when you visit ravelloshoes.com (the “Site”) or place an order. We respect your privacy and are committed to handling your data responsibly. If you have any questions, contact us at orders@ravelloshoes.com.
1. Information we collect
Information you give us: your name, email address, phone number, shipping and billing address, and the details of your order. If you contact us, we keep a record of that correspondence.
Payment information: for Cash on Delivery we record the order amount only. Where card payment is used, it is handled by our payment provider — we never receive or store your full card number.
Information collected automatically: basic technical and usage data such as device type, browser, pages viewed, and approximate location, gathered through cookies and similar technologies to keep the Site working and to improve it.
2. How we use your information
- To process, fulfil, and deliver your orders;
- To communicate with you about your order, returns, or enquiries;
- To provide customer support;
- To operate, secure, and improve the Site and our service;
- To send you updates or offers only if you have opted in (you can unsubscribe at any time);
- To meet our legal and accounting obligations.
3. Legal bases
We process your data to perform our contract with you (fulfilling orders), to meet legal obligations, for our legitimate interests in running and improving the business, and with your consent where required (for example, marketing emails).
4. Cookies
We use cookies to remember your cart, keep the Site secure, and understand how it is used. You can control or disable cookies through your browser settings; some features may not work properly without them.
5. How we share your information
We do not sell your personal information. We share it only as needed with delivery couriers (to ship your order), payment providers (to process payments securely), service providers such as hosting and analytics (who process data on our behalf under confidentiality obligations), and authorities where required by law.
6. Data retention
We keep your information only as long as necessary to fulfil your order, provide support, and meet legal, tax, and accounting requirements. After that, we securely delete or anonymise it.
7. Your rights
You may request to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, email orders@ravelloshoes.com with the subject “Data request” — we respond within 14 days.
8. Data security
We use appropriate technical and organisational measures to protect your information, including HTTPS encryption across the Site. No method of transmission or storage is completely secure, but we work to safeguard your data at all times.
9. International transfers
Some of our service providers may process data outside your country. Where this happens, we take steps to ensure your information remains protected to a comparable standard.
10. Children’s privacy
The Site is not intended for children under 18, and we do not knowingly collect their data. If you believe a child has provided us information, contact us and we will remove it.
11. Third-party links
The Site may link to third-party websites. We are not responsible for their privacy practices; please review their policies before sharing information.
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always the one published on this page, with the “Last updated” date above.
13. Contact us
For any privacy question or request, email orders@ravelloshoes.com or message us on WhatsApp at +961 78 892 110.